Customer Portal
Your customers can view their usage, bills, and contract—all under your brand. The portal is based on the metrics already used to operate your network.
What Your Customers Find There
Consumption
The energy consumption of their buildings over a 12-month period, month by month.
Year-over-Year Comparison
Each month compared to the same month of the previous year.
Invoices
Their invoices, available for viewing and downloading.
Contract
Contractual capacity and contractual return temperature, compared to measured values.
Show Your Colors
The portal features your logo, your colors, and your name. To your customers, it’s your service: Dyneo stays behind the scenes.
Based on verified data
Making data available to your customers first requires that it be accurate. You are still responsible for issuing the invoice and the information statement; we provide the verified data on which they are based.
Tomorrow, with your clients
The portal facilitates your relationship with your connected customers. Using that same data, we develop services that help them successfully transition their building portfolios to renewable energy.
Incident Report
Notify all affected customers of an outage or service call with just one click.
Communication
Track your customers' requests and your communications with them—all in one place.
Temperature
Comfort levels measured in homes and buildings to adjust the heating to the optimal level.
Performance Tracking
Analyzing the performance of each building and calculating certified savings for your clients.
Services that you offer to your customers under your brand.
Effective January 1, 2027
Effective January 1, 2027, customers and end users must be able to access consumption data related to their contracts free of charge. The portal allows you to do this using the meters you already have.
Directive (EU) 2023/1791 on energy efficiency, Article 26 and annexes. The requirement applies to networks located in the European Union; in Switzerland, the portal meets the transparency expectations of local authorities.
Free access for each of your customers
Usage data related to their contract
On your existing meters, which are read remotely
Implementation
Remote Reading
The substations are monitored remotely, using the meters and control devices that are already installed.
Verify the data
Each building's energy consumption is verified before it is posted or billed.
Open the gate
The portal opens in your colors, for each of your customers.
Frequently Asked Questions
Who issues the invoice?
You. You are still responsible for preparing the invoice and the information sheet; we provide the verified data on which they are based.
Are the distribution boxes in residential units affected?
In France, the deadline is also January 1, 2027, but the obligation falls on the property manager or the building owner, under the Construction and Housing Code (Art. R.174-7). Yours pertains to the meter at the delivery point.
Where is the data stored?
In Europe. The platform is being developed in Geneva.
They operate their networks using Dyneo
